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Work from home Call Center Agents

Tampa, FL
Job Title – Call Center Agents
Contract Type: W2
Pay Rate: $12/hr - $13/hr on W2
Mode of interview: Phone
Location: Remote
Laptop will be shipped

Job description:
  • Handle calls for Providers and Payers for benefit queries, open claims for updating Provider Records. In addition, also resolve inquiries from other departments/ claimants regarding the incomplete,underpaid claims and perform activities in accordance with the status of the claim like reprocessing, appeal details etc.
  • Administer annual re-enrollment premium billing, cash verification, and perform other related work as required.        
  • Provide highest level of customer satisfaction
  • Strive to understand and resolve issues/queries at the first instance
  • Efficiently Process pre-defined number of claims / enrollments as assigned with highest level of accuracy as agreed upon by the client
  • Supporting the team to achieve the SLA and TAT associated
  • Delivering the quality metrics as defined by Customers.
  • Make and Answer calls to and from customers/end users based on agreed time frames
  • Transfer calls involving next level of service to the appropriate department as per the given guidelines
High speed Internet (mandatory)Basic computer navigation
Open to shifts/schedules

Thanks & Regards,
Technical Recruiter
Reqroute, Inc
Recruiting solutions for the digital world

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)


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