Role: Call Center Agent
Location: 100% Remote
Duration: Fulltime
Interview Mode: Skype/Telephonic
Job Responsibilities
Experience and skills
• 0 to 2 years of customer service experience. Experience for a ride sharing service / car company preferred.
• Basic technical troubleshooting knowledge
• Experience/Knowledge of answering incoming ride related phone calls
• Ability to coordinate and work with emergency response teams for emergency based assistance
• Advise customers/riders of troubleshooting steps regarding ride bookings & payment assistance
Role & Responsibilities
• Provide guidance and support to our drivers via phone, chat, and email
• Compose thoughtful, concise messages that align with voice across all channels
• Monitor rider interactions through visual and audio prompts in our internal tools
• Escalate issues that arise while troubleshooting to Team Leads
• Monitor user interactions and prioritize inquiries through our internal CRM system
• Maintain up to date knowledge of self-driving technology, our service, and M
• Messaging by completing new trainings and knowledge checks in a timely manner
• Work in time-sensitive situations under pressure in a user-focused environment
• Meet internal metrics such as quality, performance SLAs and shift adherence
Regards,
Rahul Yadav
(408) 560-3956
rahul@reqroute.com
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)