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Call Center Manager

Mesa, AZ
Role: Call Center Manager
Location: Remote
Duration: 11+ Months

Job Description

Extensive use and application of knowledge about Intelligent Process Automation (IPA) and its applicability in real world use cases
  • Ensure process assessments leveraging knowledge about the different IPA solutions and its capabilities, knowledge about the different process scenarios and their corresponding automation solutions, Good and Bad scenarios for automation
  • Understanding of IPA methodology and the associated templates and roles and responsibilities · Proposes and elicits innovative digital solutions through discussions with team members by cascading information on Process Changes
  • Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
  • Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
  • Participate in exploring solutions for problems and process bottlenecks
  • Actively contributes to change implementation initiatives on the floor
  • Reports issues related to problems/opportunities to transformation leaders · Play pivotal role in executing transformation governance model to build the continuous improvement culture
  • Should deliver client presentations, business development and presales support for continuous improvement and innovation.

Rahul Yadav
(408) 560-3956
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)


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