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L3 Technical Support

Redwood City, CA

Role: Technical Support L3 Analyst

Location: Redwood City, CA

Duration: Fulltime

Interview Mode: Telephonic/Skype-Webx


Must have Tech Support+ SQL + Scripting language


Work from Home Requirements(Till COVID):

Job Description:


Position Description

  • Mentor / lead a group of analysts who triage user issues
  • Gain understanding across tools to guide and coach team on best practices on continuous improvement
  • Complete ownership of workflow / process allocation for optimal delivery
  • Perform technical troubleshooting on trickier issues in order to assist analyst team / engineering in solving them
  • Identify top issue drivers and escalate to tool owners for proactive resolution
  • Create / maintain process playbooks to scale the associated service model
  • Performing impact and Root cause analysis
  • Analyze issue trends & prepare summary for stakeholders
  • Managing communication with partner team / stakeholder
  • 3-4 years of experience with SQL Scripting and 1-2 years’ experience in any programming language
  • Degree in Computer Science / Engineering
  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies
  • Ability to work individually and as part of a team with Meticulous attention to detail



Rahul Yadav
(408) 560-3956

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)


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