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Customer Support Medical

Farmington Hills, MI
Role: Customer Support Medical
Location: Farmington Hills,  MI
Duration: 12+ Months
Interview Mode: Webx
Rate: $16/hr on w2
  
Job Description
Product Support Associate will be responding to support inquiries (phone calls, emails, support tickets) from current and potential customers of Client’s commercial products. They will assist users in troubleshooting device concerns and may provide support for proactive outreach efforts.
 
Responsibilities
●               Deliver required service to participants and help increase customer satisfaction
●               Prioritize technical troubleshooting and resolve issues for customers
●               Report recurring issues back to client
●               Follow User Success team's defined and evolving processes (including escalation paths)
●               Create innovative solutions to meet support needs of our customers
 
Minimum qualifications
●               Education: high school diploma or equivalent experience preferred
●               2+ years of customer care or sales experience within a high volume
customer-facing environment, where great attention to detail is required
●               Proven success at managing multiple tasks
●               Team-player, flexible to support and prioritize various customer needs
●               Empathetic
●               Tech-savvy
 
Preferred qualifications
●               Experience in medical devices technical support
●               Proficiency with G Suite, Salesforce and iPhone/Android
●               Effective time management and organizational skills
Operational Metrics
● Volume of support calls, emails, and tickets processed
● Response time
● Abandon rate
● Resolution time
● Call wait time
● CSAT
 
 
Regards,

Rahul Yadav
(408) 560-3956
rahul@reqroute.com

 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

 

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