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1030 Customer Service

Wilkes Barre, Pennsylvania
Customer Service Analyst
Wilkes-Barre PA-
3-6 Months Contract

Job Description/Responsibilities:
  • Support 6 regional business managers (RBMs) directly and Client Key Account and National Account managers indirectly
  • Address customer phone and email inquiries (including Good Humor shared mailbox)to manage and resolve customer/distributor complaints
  • Prioritize and provide customers/distributors with product and service information in a timely manner and escalate unresolved issues to line manager based in level of severity
  • Monthly DSD monitoring to uncover stores with no deliveries in month
  • Monitoring and updating master data for store information and distributor ownership
  • Monitoring and resolving SOCs tickets
  • Monthly score carding for designated customers
  • Process credits to correct invoicing
  • Coordinate and support annual resets for Family Dollar and Rite Aid 

Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708
Email: sudhanshu@reqroute.com

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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