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Customer Service Analyst

Wilkes-Barre, PA
Role: Customer Service Analyst
Location: Wilkes-Barre, PA -Remote
Duration: 8+ Months
Interview Mode: Telephonic/Webx

 Work from Home Requirements(Till COVID):

Job Description/Responsibilities:
Provide inbound customer service support to the Client Sales Division and freezer cabinet management market for DSD network.  Provide problem solving resolution for customer, distributor and Client field personnel pertaining to cabinets, product deliveries and field service issues.
Main Job Tasks and Responsibilities
  • Support 6 regional business managers (RBMs) directly and Client Key Account and National Account managers indirectly
  • Address customer phone and email inquiries (including Good Humor shared mailbox)to manage and resolve customer/distributor complaints
  • Prioritize and provide customers/distributors with product and service information in a timely manner and escalate unresolved issues to line manager based in level of severity
  • Monthly DSD monitoring to uncover stores with no deliveries in month
  • Monitoring and updating master data for store information and distributor ownership
  • Monitoring and resolving SOCs tickets
  • Monthly score carding for designated customers
  • Process credits to correct invoicing
  • Coordinate and support annual resets for Family Dollar and Rite Aid 
Education and Experience
  • Associates or 4 year college degree
  • Proficient in and MS Word, Excel and Outlook with good data entry and typing skills
  • Knowledge of customer service environment, principles and practices
  • Strong detail and accuracy skills
  • MUST read, write and speak English fluently
  • Ability to communicate clearly and concisely
  • Need to be organized and possess strong follow up skills
Skills and Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Rahul Yadav
(408) 560-3956
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)


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