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Team Lead

Mesa, AZ
  • 7+ years of overall experience in a client service environment
  • 4+ years of experience in team leading / people management 
  • High school graduate or equivalent experience 
  • Strong problem-solving skills and excellent attention to detail 
  • Technological savviness - able to quickly understand related products which are technical in nature 
  • Should possess good analytical and research skills, and be able to think beyond the norm 
  • Ability to effectively communicate with good verbal / written communication skills
  • Flexible and adaptable to the channing business and customer requirements with ability to maintain high standards of work in pressure situations
  • Nice to have experience in Autonomous vehicle in a Customer service environment

Role & Responsibilities  
  • Leads the team of associates, answers team members’ questions and provides advice.
  • Ensure the team meets all contractual SLA targets along with helping others to meet
  • the same
  • Answer customer queries (email /chat/call) - support associate who needs assistance 
  • Review and resolve customer escalations
  • Monitor individual / team performance, identify improvement areas/ training needs for
  • team , implement action plans and track closure
  • Train the new team members and work closely with them to instruct them on company policies and best practices for resolving customer queries
  • Drive skill enhancement initiatives in the team through knowledge sharing, cross training and rotation  
 
Thanks & Regards,
Harry
Technical Recruiter
Reqroute, Inc
Recruiting solutions for the digital world
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

 

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