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Virtual Care Coach

Cerritos, CA
Role: Virtual Care Coach
Location: Cerritos, CA-100% Remote till COVID
Duration: Contract to Hire
Interview Mode: Webx
Job Description
The Virtual Care Coach’s primary responsibilities center-around establishing trusting, supportive, collaborative relationships with patients and their families. A Virtual Care Coach will engage a panel of patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors. A Virtual Care Coach also builds individual, family, and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, informal counseling, social support, and advocacy. Virtual Care Coaches work alongside medical providers and behavioral health specialists in a collaborative, empathetic team.
Core Competencies
  • A true patient-centered approach
  • Radiating positive energy
  • Compassionate, kind, and open-minded
  • Interpersonal communication skills with exceptional listening abilities
  • Strong written communication skills
  • Strong computer skills
  • Willingness to operate in an ambiguous environment, without continuous supervision
  • Enjoys taking ownership and driving for results
  • Clinical experience is a plus (EMT, MA, CNA, Phlebotomy, community health / social work)
  • Bilingual is a plus (English/Spanish)
Essential Duties and Responsibilities
  • Actively engage and manage a panel of high-risk adult and geriatric patients with complex health conditions, often with complex social situations
  • Work with patients via tele-health visits, including video visit appointments, telephonic check-in calls, and email follow-ups
  • Point of contact for patient outreaches, appointment scheduling, appointment reminders, and ongoing patient support and education calls
  • Maintain patient contact information data, organized electronic records to track the status of patient contacts, and next steps/action items
  • Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with the patient’s internal and external care team
  • Help patients understand their chronic conditions, why they matter, and how they can manage them
  • Learn to employ confidence-promoting techniques in patient communication via motivational interviewing, action-oriented goal setting, and fostering patient self-advocacy
  • Utilize available community, government, and/or patient resources needed to address patients limitations or support interventions in the management of chronic or behavioral health conditions
  • Learn core insurance benefits to facilitate care navigation
  • Participate in care planning, case management, and high-risk huddles for your assigned panel of patients
  • Pull in and collaborate with other virtual team members, including dieticians, pharmacists, palliative care specialists, social workers, and other specializes for patients as needed
  • Other duties as assigned
Minimum Qualifications
  • High school diploma or general education degree (GED)
  • Work experience in a healthcare setting and/or experience working closely with community and government organizations, or any combination of experience
  • US work authorization

Rahul Yadav
(408) 560-3956
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)


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