logo

View all jobs

Call Center Agent

Phoenix, AZ
You can reach me @ 415 960 3175 for additional information
 
Job Title – Call Center Agents
Job Location – Phoenix, AZ (Remote untill Covid -19)
Contract Type: W2 hourly
Pay rate: $14/hr on W2
Must be local to AZ
  • Candidate will responsible for answering inbound member calls (English speaking) for Medicare markets. 
  • Typical calls that we see in Medicare entail; Member Billing and Payment Inquires, PCP Changes, Advising Members of Benefits, Medical/Pharmacy Authorizations and Claims
  • CSR is Responsible for answering inbound calls for 8 hours a day
  • Provide exceptional service with an emphasis on first call resolution, the Medicare Agent will be ready to address and answer any question regarding member’s health insurance with a high level of professionalism, accuracy and attention to detail
  • CSR’s will use critical thinking and reach out to any internal team or provider in order to assist callers and address their concerns
  • CSR’s will live-document all caller interactions in accordance with Quality Assurance Guidelines
  • Agents will need to verify their quality scoring as calls are graded, in order to confirm agreement or dispute any scoring
  • Agents will adhere to their slated schedule and will be either on a call, or readily waiting for a call in order to maintain minimum Production and Schedule Adherence standards
  • Agents will be required to check two different email accounts daily, stay up to date on call handling resources, and complete mandated knowledge checks as assigned
  • Agents will be required to use a laptop and monitor and navigate multiple systems while assisting members
Please send your resumes to harinder@reqroute.com 
Thanks & Regards,
Harry
Technical Recruiter
Reqroute, Inc
Recruiting solutions for the digital world
harinder@reqroute.com
Desk # 415-960-3175
 
 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

 

More Openings

1030 Process Consultant
1030 Scrum Master

Share This Job

Powered by