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Mailroom Coordinator

Omaha, NE
Role: Mailroom Coordinator
Location: Omaha, NE  68106
Duration: 11+ Months
Interview Mode: Skype/Telephonic 
Rate: $13/hr on w2
7:00 AM-3:30 PM, Monday-Friday, with rotating Sundays
Job Description

•       Manage different sections of Mailroom according to standard guidelines & SOP
o       Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
o       Sort, locate, open, inspect and bundle all incoming mail and publications
o       Document, process and file all incoming and outgoing mail correspondences
o       Distribute all inter-office mail for the facility departments
o       Troubleshoot and perform simple preventive maintenance of machines
o       Process check handling, deposit and reconciliation according to Company service standards
o       Research case numbers for proper handling
o       Handle inbound and outbound emails/calls
o       Assisted with daily tasks as assigned
•       Prioritize, plan and organize tasks and work responsibilities to achieve SLAs
•       Comprehend and respond to customer inquiries.
o       Identify, research, and resolve problems
•       Ability to accurately interpret and compile information from a variety of sources and systems
•       Ensure that turnaround time and quality of the work meets Company service standards
•       Interact with customer in a respectful and professional manner via email and on calls
•       Manage own work in process and support team efforts to ensure that individual, team goals are met
•       Should be able to handle basic day to day requirements of excel

Essential skills:
§       Must have 6 -18 months Life Insurance Mailroom backend operations experience
•       Proactive communication & analytical skills – should be able to anticipate problems and suggest solutions, with impactful data
•       Displays energy, enthusiasm, and flexibility in approaching the job
•       Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
•       Ability to independently interact with internal and external customers
•       Customer service focus
•       Basic Computer knowledge along with typing speed of 40 words/minute
•       Insurance knowledge

Minimum qualifications
• High school diploma or equivalent


Rahul Yadav
(408) 560-3956

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)


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