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Call Center Agent

Mesa, AZ
Role: Healthcare Call Center Agent
Location: 1130 N Alma School Rd, Mesa, AZ 85201
Duration: 11+ Months
Pay rate : $14/hr on W2
Interview Mode: Telephonic/Skype
 
Job Summary:
There are shifts -
6 am - 2 pm
7 am - 3 pm
8 am - 4 pm
9 - 5
10 - 6
11- 7 and
12-8
They are also looking for some who will be ready to work weekends
 
•        Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
•        Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
•        Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
•        Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
•        Read and understand client's plan documents, amendments or online knowledgebase tools, Facets Medicare Advantage Plans
 
•        Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
•        Maintain diplomacy and tact while dealing with upset or escalated callers
•         Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
•         Maintain and document complete and accurate call and case notes
 
 
 
 
 
Regards,

Rahul Yadav
(408) 560-3956
rahul@reqroute.com

 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

 
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