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Customer Service Spanish

Minot, ND
Role: Bi-Lingual Customer Service - Spanish
Location: Minot, ND
Duration: 8+ Months
Interview Mode: Telephonic/Skype
Job Description
The JD is below, they need to be bilingual (Spanish). 
Project is for 5 months. 
4 contractors Hours:  1 per shift
1 - 10 AM - 7 PM 
1 - 7 AM - 4 PM
1 - 8 AM - 5 PM
1 - 9 AM - 6 PM
Job Title:           
Transportation & Language Telephonic Intake Specialist
PURPOSE: Ensure that clients and vendors receive the highest level of customer experience. Responsible for processing and managing inbound Operations calls while maintaining call handling times with effective results.
Education/Work Experience:
•             High School Diploma or GED is required.
•             Intermediate to Advanced Spanish Speaking / Bilingual verbal skills required
Essential functions:
•                    Deliver world class customer service and build customer satisfaction and loyalty.
•                    Provide effective and timely resolution of customer and vendor inquiries.  Answer and process incoming telephone calls, emails, interpretation appointments and summaries.
•                    Accurately input reservations into company records including proper notations and authorization dates.
•                    Communicates with internal and external clients informing of changes, authorization needs, affects to Scheduling and problems encountered with transportation and/or interpretation appointments.
Sincerely yours,

Rahul Yadav
(408) 560-3956

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