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4424 Helpdesk Support

Phoenix, AZ
Our client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients across banking & financial services, insurance, healthcare, life sciences, retail/consumer, manufacturing, energy, communications, and media. Since being spun-out as a public entity in 1998, the company has grown at an unprecedented rate, with anticipated revenue of >$8, making the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list.

Responsibilities
  •          Answer all calls offered to Service Desk queues and responsible for managing the ticket queues.
  •          Intimate the Shift lead/ L2 whenever there is an upward trend in calls.
  •          Promptly notify Critical Incident Management of high priority issues after collecting required information for                      escalation
  •          Ensures the end-to-end customer experience and provides a single point-of-contact for the customer

Other details: 
·         Experience and Skills Required
·         Ability to effectively communicate by phone or in person.
·         Demonstrated writing ability.
·         Demonstrated analytical and troubleshooting skills.
·         Shows initiative and acts independently within established structure to resolve problems.
·         No travel is required at this time

If you bring willingness, flexibility and a desire to impress please apply now. 
  
Resource Manager:  Deepa
Email:  deepa@reqroute.com
Phone:   602-625-3427
 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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