Must have Skill Set: At least two (2) years of experience in the following technical areas:
1) Prior senior level experience in some of the following - Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
2) Prior senior experience using service desk software (opening, documenting, closing, follow up on service calls).
3) Prior senior level experience troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers.
4) Prior experience using Email/ Scheduling: Microsoft Outlook 2013, 2016.
5) Prior experience with Active Directory including troubleshooting PC and Microsoft hardware or software.
6) Prior experience installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.
7) Prior experience installing and configuring server operating systems: Windows 2012.
8) Prior experience installing and configuring Microsoft Active Directory services.