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Server Support Technician

Baltimore, MD
  • At least 2 years experience supporting end users in a desktop support role and connecting these desktop/laptop systems to an Ethernet network and communicating with a Microsoft Windows domain
  • Respond to and resolve Tier 1 and 2 End-User IT related issues
  • Provide basic network troubleshooting
  • Backup, Migrate, Deploy, computers and user profiles
  • Experience with physical setup of new Server/Desktop/Laptop systems
  • Experience configuring and deploying Microsoft Windows server images (both physical and virtual)
  • Microsoft Windows 7, 10 in SMB or Enterprise environment
  • Microsoft Active Directory and Group Policy basic understanding
  • Microsoft Office 2013/2016
  • Some experience with Virtualization / VMWare support is needed
  • Basic LAN and Wireless support
  • Office 365/Cloud experience a plus
  • Install software on end-user devices
  • Configure OS profiles including printing, email, other applications

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