Job Openings | ReqRoute,Inc

Fully Remote Financial Customer Support Representative - Houston, TX

Mon, 15 Dec 2025 15:01:53 GMT

Title: Customer Service Representative
Location: Remote
Pay Rate: $17.20 w2
Term: Contract

Job Description/Responsibilities

Must have banking or financial domain experience
Answer inbound calls from our internal clients at the branches.
Educate Financial Advisors on account services and capabilities.
Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries

Required Skills:

Excellent communication and organizational skills, attention to detail, and strong follow-up skills
Strong problem-solving skills
Flexible and adaptable to change
Proficient in Microsoft Office Suite
Windows navigation skills

What are the top Must Haves for this role?

Given the nature of the role and the need for clear communication with clients and cross-functional teams, we're looking for candidates with strong proficiency in spoken and written English.

Experience – 1-2 year minimum in call center environment.
Excellent Communication skills
Strong organizational skills and attention to detail

please send resume to neeraj@reqroute.com

Call Center Team Lead - Winston, SC

Tue, 26 Aug 2025 10:49:43 GMT

Role: Call Center Team Lead
Location: Remote
Term: Contract
Pay Rate: $20.5/hr w2

Job Summary:
The Call Center Team Lead is responsible for overseeing a team of call center agents to ensure they provide exceptional customer service, meet performance targets, and adhere to company policies and procedures. The Team Lead plays a critical role in managing day-to-day operations, providing coaching and feedback to agents, and driving continuous improvement in customer service quality.
Key Responsibilities:

Team Supervision:

Lead, manage, and support a team of call center agents to ensure they deliver high-quality customer service.
Assign daily tasks, manage workloads, and ensure appropriate shift coverage.
Monitor agents’ performance in real-time and provide immediate support as needed.

Performance Management:

Track and evaluate agent performance against key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and first-call resolution rates.
Conduct regular performance reviews and one-on-one meetings with agents to discuss performance, set goals, and provide constructive feedback.
Develop and implement action plans to improve individual and team performance.

Training and Development:

Onboard new call center agents and provide ongoing training to ensure they understand company policies, procedures, and product/service offerings.
Identify training needs and coordinate with the training department to deliver relevant training sessions.
Encourage continuous learning and skill development among team members.

Quality Assurance:

Ensure that all customer interactions adhere to company standards and quality guidelines.
Conduct call monitoring and quality assessments, providing feedback to agents to help them improve their customer service skills.
Work closely with the Quality Assurance team to identify trends and areas for improvement.

Problem Resolution:

Handle escalated customer issues that require advanced problem-solving skills.
Collaborate with other departments (e.g., technical support, billing) to resolve complex customer inquiries and complaints.
Maintain accurate records of escalations and resolutions.

Reporting and Analysis:

Generate and analyze reports on team performance, identifying trends and areas for improvement.
Provide regular updates to the Call Center Manager on team performance and operational issues.
Participate in strategy meetings to discuss performance metrics and contribute to the development of call center policies and procedures.

Motivation and Engagement:

Foster a positive and productive work environment by recognizing and rewarding high performance.
Organize team-building activities and initiatives to maintain high morale and engagement.
Act as a role model for agents, demonstrating professionalism, integrity, and a commitment to customer service excellence.

Qualifications:

Experience: Minimum of 2-3 years of experience in a call center environment, with at least 1 year in a supervisory or team lead role.
Education: High school diploma or equivalent (Bachelor’s degree in Business, Communications, or a related field is a plus).

please send resume to neeraj@reqroute.com

Team Lead Inbound Call Center - Winston, NC

Mon, 25 Aug 2025 16:20:17 GMT

Job Title: Team Lead Inbound Call Center
Location: Winston, NC-Onsite
Contract: C2H
Rate: $21/hr on w2

Job Description

Job Description:
This position requires individuals to perform the following duties and work as part of a team:

Meet all KPI Metrics and Deliverables as assigned.
Determines and delegates cases to be worked by Representatives when applicable.
Supervises workload and oversees quality of work by assuring prompt feedback to associates.
Evaluates work of associates. Provides direction and coaching by identifying areas of improvement needed.
Attend all required meetings with clients and provide reporting as necessary.
Implements ongoing training and development of all associates.
Complete weekly and monthly payroll and timecards for associates
Ensure their teams complete all compliance courses as assigned by Cognizant & Client.
Responsible for conducting employee reviews on a monthly basis.
Handle all escalation calls for team members as assigned.
Monitor call queues to ensure proper call handling efficiency targets are met.
Complete minimum phone time requirement each week/month as assigned by team manager.

Qualifications:

High level of Call Center knowledge and competence as evidenced by a minimum of 5 years’ experience in a call center environment.. Healthcare experience is preferred.
College degree preferred.
Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience. Knowledge of Auto/General Liability cost containment programs and proven account management skills a must.
Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement improvement plans.
Demonstrates an understanding of team building theory, and the techniques of continuous quality improvement and how they apply to ongoing activities.
Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives.
Excellent communication, negotiation, and interpersonal skills, to effectively interact, with all levels of an organization both internal and external.
Strong analytical, Critical thinking, and problem-solving ability.
Demonstrated ability to provide consistent superior customer service to customers.
Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards.

Regards,

Rahul Yadav
(408) 560-3956 | rahul@reqroute.com
https://www.linkedin.com/in/rahul-reqroute-670336264/

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ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law (www.reqroute.com). We are committed to providing exceptional experience. To give feedback please email us at support@reqroute.com.